Information Technology Manager Abuja At Jhpiego

Position Name: Information Technology Manager Abuja

Position Reports To: Director of Finance and Operations**

Location: Abuja

Background:

The Information Technology Manager (ITM) reports to the Director of Finance and Operations and he/she is responsible for providing Information Technology Support Services to Jhpiego Nigeria Country Office Programs. The ITM provides Information Technology Services to support the implementation of country programs in line with the Jhpiego Global IT policies. He/she ensures laptops, firewalls, routers, switches, and servers are configured in line with Jhpiego configuration specifications. He/she is responsible for implementing change management and applying updates to network devices. He/she collaborates with the program teams to understand the various projects needs and provide relevant Information Technology innovation solutions. He/she provides specifications for Information Technology devices and accessories and performs quality control checks. The ITM manages the Internet Services Providers and ensures they provide services in compliance with the agreed Service Level Agreement, SLA. S/he is the Information Technology Lead for the country program.

Responsibilities

Key responsibilities:

· Ensure availability of network equipment and resources to all Jhpiego staff both in the country office and the state offices.

· Provide internet protocol, IP address management for the Local Area Networks in both the country office and the state offices.

· Conduct IT onboarding and ensure IT tools are assigned to new staff accordingly.

· Support the Director of Finance and Operations to identify Information Technology needs for the various country projects.

· Manage all computers, firewalls, and switches. Ensure all network devices run the most recent firmware by applying new updates to them timely.

· Monitor network security alerts and remediate any identified threats to endpoints.

· Provide specifications for IT devices and accessories in line with the Jhpiego global practices and the country-level standards.

· Provide network support to Jhpiego staff and partners and escalate to HQ where applicable.

· Provide technical guidance to the program and country leadership especially during project startup and close-out.

· Collaborate with the HQ to provide IT global operations updates to staff.

· Support the program teams to identify technology innovation solutions for effective and sustainable project implementations.

· Collaborate with the Admin team to ensure IT assets are properly captured in the asset management system.

· Coordinate with the IT officer to ensure prompt preventive and corrective maintenance of printers and copiers.

· Provide support to the procurement team by signing off on all IT-related tools before they are procured.